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Bridging the Gap

Between industry news and personal experience.

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Hardware Retailers: Adjusting to the New Normal

As business owners, we know how to run our business and how to deal with “known unknowns”— those events like hurricanes, tornados or snowstorms whose timing is unpredictable but where the response has been effectively built on years of prior service. With COVID-19, we are dealing with an “unknown unknown” and to navigate these events proactively requires solid planning, strong communication and operational adaptability.

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